Service Bot

Configuration

Tickets

• tickets.reaction.enabled : If set to true, users create a ticket by reacting to a message rather than running a command. This message can be created with -createmessage

• tickets.numbered : Toggles whether tickets use a name or number (ticket-blue vs (ticket-10)

• tickets.limit : Sets the limit for the number of tickets a user is allowed to have at a time

• tickets.roles : A list of roles to be added to all tickets

"tickets": {
  "reaction": {
    "enabled": true,
    "channel": "",
    "msg": "",
    "reactions": {
      "new": "📝",
      "hr": "📋"
    }
  },
  "category": "Tickets",
  "layout": "ticket-",
  "numbered": true,
  "limit": 10,
  "roles": [
    "Staff",
    "Support Staff"
  ]
}

Commissions

• commissions.ghostMention : Enables/disables ghost mentioning for commissions.

• commissions.roles : The list of the available roles a user can mention/select when going through the commission process.

• commissions.budget.checkBudget : Toggles whether the bot should validate the budget while the user is going through the commission process.

"commissions": {
  "channel": "claiming",
  "ghostMention": true,
  "budget": {
    "checkBudget": true
  },
  "roles": [
    "Example Role 1",
    "Example Role 2"
  ]
}

Packages

• packages.enabled : Enables/disables the package system

• packages.time : The amount of time the user has to post their package

• packages.departments : A list of all the available package channels and the roles which are allowed to post in them

"packages": {
  "enabled": true,
  "time": 15,
  "reaction": "📦",
  "category": "packages",
  "ticket": {
    "limit": 2,
    "layout": "package-",
    "roles": [
      "Support Staff"
    ]
  },
  "departments": [
    {
      "name": "bots",
      "channel": "bot-packages",
      "roles": [
        "Bot Developer"
      ]
    },
    {
      "name": "builder",
      "channel": "building-packages",
      "roles": [
        "Builder"
      ]
    }
  ]
}

Reviews/ratings

• review.time : The amount of time (in minutes) the client has to respond to a review prompt.

• review.requireComment : Toggles whether the client needs to leave a comment with their review or not

"review": {
  "time": 360,
  "requireComment": true,
  "useThumbnail": true,
  "channel": {
    "enabled": true,
    "name": "reviews"
  }
}